Driving Digital Transformation as a Product Expert

5 days ago

Taguig, National Capital Region, Philippines beBeeProductExpert Full time $40,000 - $60,000
Job Description

The role of Product Expert (Adoption) focuses on designing and implementing strategies to drive awareness, education, and behavioral change among customers, ensuring seamless transitions to enhanced digital and service experiences.

  • Drive Customer Adoption of New Experiences – Develop targeted strategies to increase awareness, engagement, and utilization of new customer experiences.
  • Customer Education & Awareness Campaigns – Lead initiatives that inform customers about new experiences, ensuring they understand the benefits and how to use them effectively.
  • Onboarding & Transition Planning – Design structured onboarding programs to help customers adapt to new features, products, or service enhancements.
  • Monitor Adoption Metrics & Customer Behavior – Track customer engagement and usage patterns, identifying areas where adoption can be improved.
  • Collaborate with Marketing & Customer Support – Work with internal teams to ensure a consistent and customer-friendly adoption experience across all touchpoints.
  • Customer Feedback & Continuous Optimization – Gather insights from customer interactions to refine adoption strategies and improve user experience.
Key Responsibilities
  • Develop and implement customer adoption strategies.
  • Lead customer education and awareness campaigns.
  • Design onboarding and transition planning programs.
  • Monitor adoption metrics and customer behavior.
  • Collaborate with marketing and customer support teams.
  • Gather customer feedback and optimize adoption strategies.
Deliverables
  • Customer Adoption & Engagement Strategy – A structured plan to drive awareness, ease of transition, and long-term adoption of new experiences.
  • Customer Communication & Onboarding Campaigns – Messaging, tutorials, FAQs, and interactive guides to support customer understanding and engagement.
  • Adoption Analytics & Performance Reports – Regular tracking of customer usage, drop-off points, and engagement trends.
  • Digital Self-Service & Support Enablement – Initiatives that encourage self-sufficiency and reduce reliance on customer service for new experiences.
About Us

We are committed to equal opportunity employment and promoting diversity, equity, and inclusion in our workplace. Our goal is to create a wonderful world for our people, business, and nation.

We strive to attract and retain the best talents and provide opportunities for growth and development. If you are passionate about making a difference, explore opportunities with us.

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