Client Communication Specialist
2 weeks ago
About Neksjob
Neksjob is seeking a detail-oriented and customer-focused Client Communication Specialist to join our team.
Job Summary
The Client Communication Specialist will be responsible for facilitating communication between customers and internal support teams to drive timely resolutions. This role requires excellent listening and comprehension skills, as well as the ability to adapt to new processes and policies as needed.
Responsibilities
• Respond to inbound and make outbound calls to customers
• Ensure customer satisfaction through meticulous issue tracking
• Collaborate with internal teams to resolve customer complaints and concerns
• Develop and maintain a thorough understanding of Neksjob's products and services
• Maintain accurate records of customer interactions and issue resolutions
Requirements
• At least 3-6 months of BPO experience
• For no BPO experience, must be a college graduate
• Excellent listening and comprehension skills
• Very good communication skills in English and Filipino
• Quick learner and able to adapt to new processes and policies as needed
• Willing to work on a shifting schedule, and on weekends and holidays
• Knowledgeable in Microsoft applications: Word, Excel
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