E-commerce Customer Service Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeEcommerce Full time ₱2,500,000 - ₱3,500,000
Customer Service Representative for E-commerce Operations

As a proactive and organized Virtual Assistant, you will play a vital role in supporting our e-commerce customer service and order fulfillment operations.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Process customer orders accurately and efficiently using our e-commerce platform.
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
  • Resolve order discrepancies, shipping issues, and returns in a timely manner.
  • Provide customers with updates on order status and shipment tracking.
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment.
  • Maintain detailed and accurate customer records and order information.
Qualifications:
  • A high school diploma or equivalent; a Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Strong understanding of order management systems and e-commerce platforms.
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Skills:
  • Experience with inventory management software.
  • Familiarity with shipping carriers and logistics processes.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong organizational and time management skills.

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