Restaurant Operations Manager
2 days ago
At Caerus Food Innovation Inc., we are seeking a highly skilled and experienced Restaurant Manager to oversee the day-to-day operations of our coffee shop and bistro. The successful candidate will be responsible for ensuring the highest levels of customer service, productivity, and professionalism among our staff.
Key Responsibilities:- Oversee the day-to-day operations of the coffee shop and bistro, including staffing, inventory management, and customer service.
- Ensure compliance with health and safety regulations, sanitation standards, and food handling practices.
- Monitor sales performance, revenue trends, and expenses to achieve budgetary targets and maximize profitability.
- Hire, train, and supervise staff to ensure high levels of customer service, productivity, and professionalism.
- Schedule and manage employee shifts, breaks, and time-off requests to maintain optimal staffing levels.
- Provide ongoing coaching, feedback, and performance evaluations to support staff development and motivation.
- Address customer inquiries, concerns, and complaints promptly and effectively to resolve issues and maintain customer satisfaction.
- Implement strategies to attract new customers and retain existing ones through promotions, events, and loyalty programs.
- Analyze financial reports and key performance indicators to identify opportunities for improvement and cost-saving measures.
- Develop and implement processes and procedures to streamline workflows and improve operational efficiency.
- Foster a positive work environment and culture that promotes teamwork, collaboration, and continuous improvement.
- Conduct regular inspections of the premises, equipment, and facilities to maintain cleanliness, hygiene, and safety standards.
BENEFIT: FREE MEAL
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