Restaurant Operations Manager

3 days ago


Quezon City, National Capital Region, Philippines Lonely Owl Premier Cafe Full time
Cafe Manager Job Description

At Lonely Owl Premier Cafe, we are seeking a highly skilled and experienced Cafe Manager to lead our team and drive the success of our cafe. As a Cafe Manager, you will be responsible for overseeing the day-to-day operations of the cafe, including opening and closing procedures, cleanliness, and overall cafe appearance.

Key Responsibilities:
  • Operations Management: Oversee the day-to-day operations of the cafe, ensuring a smooth and efficient service.
  • Staff Management: Hire, train, schedule, and supervise cafe staff, ensuring they provide excellent customer service and adhere to cafe policies and procedures.
  • Customer Service: Maintain high standards of customer service, addressing customer concerns and resolving issues promptly and effectively.
  • Inventory Management: Monitor inventory levels, order supplies, and manage vendor relationships to ensure that the cafe is always well-stocked.
  • Financial Management: Handle cash management, monitor daily sales, and ensure that financial transactions (Profit and Loss) are accurate and secure.
  • Menu Development: Collaborate with the kitchen team to develop and update menu items, considering customer preferences and trends.
  • Quality Control: Ensure that all food and beverages served meet quality and presentation standards.
  • Marketing and Promotions: Assist in creating and implementing marketing strategies and promotions to attract customers and increase sales.
  • Compliance and Safety: Ensure that the cafe complies with health and safety regulations, including food safety standards and employee safety protocols.

Requirements:

  • Bachelor's degree, preferably in hospitality management.
  • Previous experience as a Cafe Manager or similar role in the food and beverage industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Knowledge of financial management and inventory control (P&L and Inventory Management).
  • Familiarity with health and safety regulations.
  • Basic knowledge of marketing and promotional strategies.
  • Passion for coffee and food culture.
  • Knowledge on Food Safety, HCCP standards, and Repair & Maintenance procedures.
  • Familiarity in restaurant management software and inventory management tool.
  • Problem solving and quick decision-making skills.


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