Auto Glass Warranty Claims Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeClaims Full time ₱4,800,000 - ₱7,200,000
Warranty Claims Specialist

This is an exciting opportunity to leverage your expertise in vehicle warranty claims and make a real impact at a fast-paced, nationwide company.

In this role, you will be responsible for managing and adjudicating vehicle warranty claims related to auto glass services. You will work closely with customers, technicians, and other stakeholders to ensure that warranty work is performed promptly and to high standards.

Key Responsibilities:
  • Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
  • Educate customers about warranty coverage, exclusions, and procedures.
Requirements:
  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
  • Experience in the auto glass industry is a strong plus.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • Must have a reliable internet connection and a quiet, professional work environment.

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