Customer Support Specialist

4 days ago

Mandaluyong City, National Capital Region, Philippines beBeeProblem Full time ₱600,000 - ₱750,000
Job Title: Shared User Management AgentThis is a front-line role that requires efficient support to customers, being a flexible problem-solver and confident in providing solutions. The successful candidate will investigate if necessary information is not available to resolve customer inquiries and complaints.The ideal candidate has at least basic computer skills and the capacity to stay focused in a busy work environment.Key Responsibilities:
  • Process user management/UMT worklist requests within service level agreements.
  • Provide updates to sponsors, implementation managers, and other relevant teams on creation/maintenance of all client-supported product accounts.
  • Follow strict instructions on creation/update of all client-supported product accounts as specified on helpdesk briefs/communication plans for each trial.
  • Communicate with sponsors via email regarding issues on creation/maintenance of all supported products and follow up on resolutions in a timely fashion.
  • Ensure accurate data entry/updating in CRM systems.
  • Perform database system performance reporting tasks.
  • Root cause analysis ticket owner for alerts and errors generated by supported products.
  • Complete quality control activities for user management performed by other helpdesk administrators.
  • Complete site allocation for all client-supported product users in a timely manner.
  • Evaluate compliance with customer data privacy and security policy.
Required Skills and Qualifications:

To be successful in this position, an individual must possess the following skills and qualifications.

  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook).
  • Computer and internet savvy.
  • Familiarity with call/contact center ticketing tools (e.g., Zendesk, Salesforce) and call management tools (e.g., Avaya, 8x8).
  • Positive and enthusiastic approach to work.
  • Ability to take right decisions and apply creativity to resolving problems.
  • Organized, accurate, with ability to multi-task.
  • Excellent written and verbal communication.
Benefits:

We offer a fun, healthy, and encouraging work environment in a premium district. Our benefits include competitive compensation packages, HMO/medical and dental coverage, life insurance, non-taxable allowances, night differential, and more.

About Us:

We pride ourselves on our company culture and values.

  • Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeesupport Full time ₱6,000,000 - ₱8,400,000

    Customer Support Specialist Role OverviewThis key position in customer support plays a pivotal role in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

  • Remote Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱35,000

    Remote Customer Support SpecialistWe are seeking a highly skilled Remote Customer Support Specialist to join our team and deliver exceptional service to our clients.About the Role:The successful candidate will be responsible for providing timely and accurate resolution of customer issues, managing administrative tasks efficiently, and contributing to...

  • Remote Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱5,000 - ₱7,000

    Customer Support OpportunityAre you a customer service expert looking for a new challenge? We are seeking a skilled and motivated Customer Support Specialist to join our team.As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support via phone, email, and live chat. You will work...

  • Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,000,000

    We are looking for a Support Specialist to join our team. This is an exciting opportunity to work with a global client base and make a real difference in people's lives.About the RoleThe successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively with clients and internal teams. They will also have...

  • Remote Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time $4,000 - $5,200

    Remote Customer Support SpecialistWe are seeking a highly skilled and motivated Remote Customer Support Specialist to join our team. This is a full-time position that requires excellent communication and problem-solving skills.About the Role:This role involves providing top-notch customer support via phone, email, and chat to ensure seamless user experiences...

  • MedTech Customer Support Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱104,000 - ₱130,878 per year

    About the RoleWe are looking for a MedTech Customer Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You'll work closely with customers, field...

  • Bilingual Customer Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱30,000

    Job OverviewWe're seeking a highly skilled Bilingual Customer Support Specialist to join our growing team.This role involves delivering exceptional customer service and support via various channels. You'll be the first point of contact for customers, providing timely resolutions to their inquiries.Key Responsibilities:Handle inbound and outbound calls in a...

  • Customer Support Expert

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $7,200 - $7,800

    Customer Service Support SpecialistThis role requires a high level of customer service expertise, with a focus on assisting the Service Manager in guiding the Service Technician Team to understand their daily schedules, performance goals, and expectations.

  • Customer Support Service Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    StratifyIQ seeks a skilled customer support specialist to manage customer interactions, troubleshoot technical issues and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment.About the RoleHandle inbound/outbound calls including escalations and troubleshooting.Manage...

  • Technical Customer Support Specialist I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Embed Full time $40,000 - $60,000 per year

    Fueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...