International Helpdesk Analyst

7 days ago


Manila, National Capital Region, Philippines Recruiter PH Full time

We are looking for an International Helpdesk Analyst to join our team at Recruiter PH. As an International Helpdesk Analyst, you will provide technical support and assistance to customers across the globe, ensuring that their queries and issues are resolved promptly and efficiently.

You will work closely with internal stakeholders to identify and resolve complex customer issues, utilizing your analytical and problem-solving skills to deliver effective solutions. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and colleagues alike.

Responsibilities:
  • Provide technical support and assistance to customers across the globe.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Analyze and troubleshoot customer problems, identifying root causes and implementing solutions.
  • Maintain accurate records of customer interactions and issue resolutions.

Our ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. They will also possess strong analytical and problem-solving skills, with the ability to think critically and creatively.


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