Remote Disaster Relief Agent
2 weeks ago
MCI is a leading Business Process Outsourcing (BPO) company seeking agents to work remotely in response to disaster relief efforts. This is a temporary position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Candidates accepted for this role will be contacted by email and text as needed. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities- Provide effective solutions to customer inquiries
- Apply the latest customer service techniques and learn our account management systems
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
- Excellent interpersonal skills and the ability to build relationships with team and customers
We offer competitive compensation and benefits designed to grow with you over time. Starting compensation is based on experience.
Benefits may include:
- HMO Coverage with dependent
- Dental Coverage
- In-house dental assistance
- Free meals during training
- Career growth and learning
- Allowances for expenses
- Performance and loyalty bonuses
- Disinfection and safety measures in the workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company events and social engagement programs
The job operates in a professional office environment; duties are largely sedentary and require sitting/standing for long periods while using a computer and telephone headset. Occasional movement of objects up to 40 pounds may be required.
Conditions of Employment- Must be authorized to work in the country where the job is based
- Willingness to submit to a background and/or security investigation with a fingerprint; offers contingent on results
- Willingness to submit to drug screening; offers contingent on results
We provide reasonable accommodations on request, in accordance with the Americans with Disabilities Act (ADA).
Equal Opportunity EmployerWe maintain a work environment free from discrimination and harassment. We consider qualified applicants with criminal histories in accordance with local and federal requirements.
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