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Cafe Operations Manager

1 month ago

Quezon City, National Capital Region, Philippines Lonely Owl Premier Cafe Full time
Cafe Manager Job Description

We are seeking a highly skilled Cafe Manager to join our team at Lonely Owl Premier Cafe. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Operations Management: Oversee the opening and closing procedures, maintain a clean and welcoming environment, and ensure overall cafe appearance.
  • Staff Management: Hire, train, schedule, and supervise cafe staff, promoting excellent customer service and adherence to cafe policies.
  • Customer Service: Maintain high standards of customer service, addressing concerns and resolving issues promptly and effectively.
  • Inventory Management: Monitor inventory levels, order supplies, and manage vendor relationships to ensure the cafe is always well-stocked.
  • Financial Management: Handle cash management, monitor daily sales, and ensure accurate and secure financial transactions.
  • Menu Development: Collaborate with the kitchen team to develop and update menu items, considering customer preferences and trends.
  • Quality Control: Ensure that all food and beverages meet quality and presentation standards.
  • Marketing and Promotions: Assist in creating and implementing marketing strategies and promotions to attract customers and increase sales.
  • Compliance and Safety: Ensure the cafe complies with health and safety regulations, including food safety standards and employee safety protocols.
Qualifications:
  • Bachelor's Degree: In hospitality management or a related field.
  • Experience: Previous experience as a Cafe Manager or similar role in the food and beverage industry.
  • Skills: Strong leadership and team management skills, excellent customer service and communication skills, ability to multitask and work under pressure.