Dining Establishment Operations Manager

1 month ago


Quezon City, National Capital Region, Philippines Lonely Owl Premier Cafe Full time

Restaurant Manager Job Description:

At Lonely Owl Premier Cafe, we are seeking a highly skilled and experienced Restaurant Manager to lead our food service operations. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our cafe, ensuring that our customers receive exceptional service and enjoy a high-quality dining experience.

Key Responsibilities:

  • Operations Management: Ensure efficient and effective management of cafe operations, including opening and closing procedures, cleanliness, and overall cafe appearance.
  • Staff Management: Hire, train, schedule, and supervise cafe staff, promoting excellent customer service and adherence to cafe policies and procedures.
  • Customer Service: Maintain high standards of customer service, addressing customer concerns and resolving issues promptly and effectively.
  • Inventory Management: Monitor inventory levels, order supplies, and manage vendor relationships to ensure that the cafe is always well-stocked.
  • Financial Management: Handle cash management, monitor daily sales, and ensure that financial transactions are accurate and secure.
  • Menu Development: Collaborate with the kitchen team to develop and update menu items, considering customer preferences and trends.
  • Quality Control: Ensure that all food and beverages served meet quality and presentation standards.
  • Marketing and Promotions: Assist in creating and implementing marketing strategies and promotions to attract customers and increase sales.
  • Compliance and Safety: Ensure that the cafe complies with health and safety regulations, including food safety standards and employee safety protocols.

Requirements:

  • Bachelor's degree in hospitality management or a related field.
  • Previous experience as a Cafe Manager or similar role in the food and beverage industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Knowledge of financial management and inventory control (P&L and Inventory Management).
  • Familiarity with health and safety regulations.
  • Basic knowledge of marketing and promotional strategies.
  • Passion for coffee and food culture.
  • Knowledge of Food Safety, HCCP standards, and Repair & Maintenance procedures.
  • Familiarity with restaurant management software and inventory management tools.
  • Problem-solving and quick decision-making skills.


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