E-Commerce Customer Experience Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000
Key E-Commerce Customer Service Representative Role

We are seeking a highly proactive and organized Virtual Assistant to support our e-commerce customer service and order fulfillment operations in a fast-paced environment. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to manage multiple tasks.

Job Description:

  • Provide top-notch customer service via email, chat, and phone by responding promptly and professionally to inquiries.
  • Process customer orders accurately and efficiently using our e-commerce platform, ensuring timely and accurate order fulfillment.
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
  • Resolve order discrepancies, shipping issues, and returns in a timely manner, keeping customers informed of order status and shipment tracking.
  • Collaborate with the logistics team to ensure seamless order processing and delivery.

Required Skills and Qualifications:

  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Strong understanding of order management systems and e-commerce platforms.
  • Excellent communication and problem-solving skills, with attention to detail and ability to multitask.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits of this Role:

  • Opportunity to work in a dynamic and fast-paced e-commerce environment.
  • Chance to develop skills in order management, customer service, and logistics.
  • Collaborative team environment with opportunities for growth and development.

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