WFM Resource Planning Analyst

3 days ago

Antipolo City, Calabarzon, Philippines beBeeScheduling Full time ₱654,315 - ₱1,089,546

Job Title: Workforce Optimization Specialist

Job Summary:

We are seeking a skilled Workforce Optimization Specialist to join our team. In this role, you will play a key part in providing strategic vision and leadership to our organization in workforce management areas such as forecasting, scheduling, and analysis.

Main Responsibilities:
  • Maintain accurate forecasts, capacity plans, and schedule plans to ensure seamless operations
  • Ensure timely and precise generation of forecasts, capacity plans, and schedules to meet business needs
  • Offer strategic recommendations to improve productivity while balancing service levels and employee satisfaction
  • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
  • Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the balance between employee needs and client requirements
  • Recommend roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations
  • Coordinate with other departments (i.e. HR, SBU, Operations, etc.) to identify hiring strategies and required tour groups for new programs and attrition replacements
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective
  • Support an environment that encourages coworkers to exceed customers' expectations
  • Ensure all reference materials are up-to-date
  • Facilitate, lead, and participate in daily and weekly meetings among key stakeholders
  • Lead weekly and monthly conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios
  • Partner closely with Local Real Time Support resources
  • Recommend and support benchmarking using metrics, industry standards, and original concepts

  • Start ASAP WFM Scheduling Analyst

    7 days ago

    Paranaque City, Calabarzon, Philippines Teleperformance Full time $70,000 - $120,000 per year

    About the roleWe have an exciting full-time opportunity for a WFM Scheduling Analyst to join our dynamic team at Teleperformance in Parañaque City, Metro Manila. As a WFM Scheduling Analyst, you will play a crucial role in ensuring efficient staffing and scheduling within our fast-paced call centre environment. This is a fantastic chance to leverage your...

  • Manager

    4 days ago

    Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time

    • At least 5 years of BPO experience in a multi-site, multi-client, BPO environment• Minimum 5-year experience as an end-to-end WFM (Forecasting, Capacity Planning, Scheduling, Real-Time Management) and BI&R leader responsible for the delivery for multiple clients ranging from small-medium (10-300FTE) to large (1000+ FTE), as well as from organizational...

  • Manager

    2 weeks ago

    Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time

    • At least 5 years of BPO experience in a multi-site, multi-client, BPO environment• Minimum 5-year experience as an end-to-end WFM (Forecasting, Capacity Planning, Scheduling, Real-Time Management) and BI&R leader responsible for the delivery for multiple clients ranging from small-medium FTE) to large FTE), as well as from organizational output• With...

  • Resource Planning Expert

    3 days ago

    Cavite City, Calabarzon, Philippines beBeeStrategic Full time ₱1,500,000 - ₱2,000,000

    Workforce Management AnalystWe seek a skilled professional to provide strategic guidance and support in workforce management areas such as forecasting, scheduling, and analysis.This role involves maintaining accurate forecasts, capacity plans, and schedule plans while ensuring timely and precise generation of these plans.Maintain accurate forecasts, capacity...

  • Workforce Supervisor

    1 week ago

    Antipolo City, Calabarzon, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per year

    Job DescriptionCandidate needs to be good with numbers/data analysis etc.Look for candidates who have mathematics/software programming background. Prior BPO experience is preferred.Candidate needs to work from office – no hybrid option.Candidate must be flexible with any shift/schedule.Candidate can be from Antipolo/Manila [preferred]. But will have to...

  • Senior Financial Planning and Reporting Analyst

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeFinance Full time $106,300 - $145,400

    Lead Financial Planning and Strategy AnalystA key partner to finance leaders, this role will drive financial performance and champion innovation within the organization.Lead critical initiatives across financial planning, business partnership, and process innovation to drive strategic decision-making and operational excellence.Key Responsibilities:Financial...

  • Advanced Financial Planning Expert

    3 days ago

    Antipolo City, Calabarzon, Philippines beBeeFinancial Full time $7,200 - $7,800

    Join our mission to empower professionals with advanced financial planning and analysis capabilities. As a key partner to Finance leaders, you will influence strategic decision-making, drive financial performance, and champion digital innovation within our organization.We are seeking a Financial Planning Analyst to lead critical initiatives across financial...

  • Senior Business Analyst

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeFinancial Full time ₱6,000,000 - ₱8,000,000

    Job Title:Financial Planning AnalystThis role is for an experienced Financial Planning and Analysis (FP&A) professional to join our team. As a key member of the FP&A team, you will be responsible for providing critical financial insights and analysis to support business decisions.You will have the opportunity to work with a variety of stakeholders across the...

  • Senior Financial Planning Specialist

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeFinancial Full time ₱1,500,000 - ₱2,500,000

    Job Title: Sr. Financial AnalystAbout This Role:We are seeking a highly skilled and experienced Sr. Financial Analyst to join our Corporate Financial Planning and Analysis team. As a key member of this team, you will play a pivotal role in supporting the organization's financial planning and performance.Key Responsibilities:Gather and analyze financial...

  • FP&A Planning Specialist

    3 days ago

    Antipolo City, Calabarzon, Philippines beBeeFinancial Full time ₱45,000 - ₱50,000

    About the RoleThe FP&A Analyst plays a vital part in supporting planning and decision-making by preparing reports, building financial models, and analyzing data for accurate forecasting, budgeting, and reporting.This role involves working closely with senior management to deliver high-quality information that drives informed business decisions.Preparation of...