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Senior Operations Manager

2 weeks ago

Davao City, Davao, Philippines Dynata Full time

We are looking for a talented Quality Assurance Lead to establish quality assurance policies and procedures to ensure service excellence across all customer touchpoints. As a strategic thinker, you will be responsible for designing, developing, and implementing comprehensive training programs to enhance employee skills and knowledge.

About the Role:

This is an exciting opportunity to join our team as a Global Training Manager, where you will be responsible for leading and managing global and regional training teams, fostering a culture of teamwork and continuous improvement. You will also monitor and evaluate the effectiveness of training and quality assurance programs, making adjustments as necessary.

Key Responsibilities:

  1. Establish quality assurance policies and procedures to ensure service excellence across all customer touchpoints.
  2. Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
  3. Lead and manage global and regional training teams, fostering a culture of teamwork and continuous improvement.
  4. Monitor and evaluate the effectiveness of training and quality assurance programs, making adjustments as necessary.

About Dynata:

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that we manage and maintain. With a reach that encompasses 60+ million people globally, Dynata is the cornerstone for precise, trustworthy quality data. We have built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising.