Customer Service Ambassador

5 days ago


Imus, Calabarzon, Philippines Spot and Scrub Laundry Lounge Full time
Job Description:

At Spot and Scrub Laundry Lounge, we are seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you will be responsible for maintaining a positive and professional attitude towards customers at all times.

Key Responsibilities:
  • Respond promptly to customer inquiries via various channels, ensuring timely and efficient resolution of their concerns.
  • Acknowledge and resolve customer complaints in a timely and efficient manner, providing accurate and detailed information as needed.
  • Develop extensive knowledge of our products and services to confidently answer customer questions and provide recommendations.
  • Process orders, forms, applications, and requests with accuracy and attention to detail, maintaining high levels of productivity and efficiency.
  • Keep accurate records of customer interactions, transactions, comments, and complaints, utilizing data to inform customer service improvements.
  • Communicate and coordinate with colleagues as necessary to ensure seamless customer service, fostering a collaborative and supportive work environment.
  • Provide feedback on the efficiency of the customer service process to drive continuous improvement, recommending process enhancements and training opportunities as needed.
  • Lead a team of junior customer service representatives to achieve exceptional customer satisfaction, empowering them to succeed in their roles.


Requirements:
  • Excellent communication skills, with the ability to effectively articulate complex information to customers and colleagues.
  • Strong work ethic, with a proven ability to work efficiently and effectively in a fast-paced environment.
  • Passion for delivering exceptional customer experiences, with a commitment to ongoing learning and development.


Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and supportive work environment.


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