Laundry Liaison Specialist

5 days ago

Imus, Calabarzon, Philippines Spot and Scrub Laundry Lounge Full time
Job Overview:

As a Customer Relations Representative at Spot and Scrub Laundry Lounge, you will play a critical role in delivering exceptional customer service and driving business growth. You will be responsible for maintaining a positive and professional attitude towards customers, responding promptly to inquiries, and resolving customer complaints in a timely and efficient manner.

Responsibilities:
  • Build relationships with customers through effective communication and problem-solving skills.
  • Respond to customer inquiries via phone, email, or in-person, providing accurate and detailed information as needed.
  • Resolve customer complaints in a timely and efficient manner, utilizing data to inform customer service improvements.
  • Develop and maintain extensive knowledge of our products and services, providing confident recommendations to customers.
  • Process orders, forms, applications, and requests with accuracy and attention to detail, maintaining high levels of productivity and efficiency.
  • Communicate and coordinate with colleagues as necessary to ensure seamless customer service, fostering a collaborative and supportive work environment.
  • Provide feedback on the efficiency of the customer service process to drive continuous improvement, recommending process enhancements and training opportunities as needed.


Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently and effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to learn and adapt quickly to new technologies and processes.


What We Offer:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and supportive work environment.

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