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Workforce Optimization Expert

3 weeks ago

Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time

WeSource Management Consultancy Firm is seeking a highly skilled Workforce Optimization Expert to join our team.

This onsite work position requires a strong background in workforce management, preferably in a BPO Company.

The selected candidate will be responsible for planning, implementing, utilizing, and supporting workforce management systems.

Key Responsibilities:
  • Capacity planning and implementation
  • Workforce management system support
  • Data analysis and organization
  • Communication and stakeholder management

Requirements:

  • At least 3 years of workforce management experience in a BPO Company
  • Bachelor's/College Degree in any field
  • Assistant Manager / Managers experience in Workforce Management, Business and Reporting Analytics, or equivalent
  • Strong operational knowledge of office equipment and computer software
  • Experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.)
  • Excellent verbal and written communication skills
  • Strong interpersonal skills