Medical Logistics Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeDispatch Full time ₱7,200 - ₱7,800
Transportation Coordinator Job Overview

Our organization seeks a highly skilled and detail-oriented individual to fill the role of Transportation Coordinator. This position involves coordinating non-emergency medical transportation services, ensuring seamless operations.

The ideal candidate will possess excellent customer service skills, ability to multitask, and strong problem-solving skills. The Transportation Coordinator will be responsible for handling incoming calls professionally, assisting clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.

  • Key Responsibilities:
  • Answer incoming calls using designated communication platforms, assist clients and drivers with trip inquiries, modify or cancel trips as needed.
  • Monitor driver locations, adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs, verify client eligibility for services and ensure accurate data entry into dispatch software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details, address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients, redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator.
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.

Required Skills & Qualifications:

  • Experience in NEMT dispatching or customer service, ability to learn our dispatch software or other NEMT dispatching platforms.
  • Familiarity with designated call center communication systems, strong customer service skills, including conflict resolution and patience.
  • Ability to multi-task in a fast-paced, high-call-volume environment, excellent verbal and written communication skills in English.
  • Strong problem-solving and critical-thinking skills, knowledge of HIPAA policies and confidentiality best practices.
  • Reliable internet connection and ability to work remotely.

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