Software Support

4 days ago


Manila, National Capital Region, Philippines Cusco IT Sales & Services Full time ₱120,000 - ₱720,000 per year

Providing technical assistance and troubleshooting support to customers or internal users for software applications. Key responsibilities are diagnosing and resolving software issues, collaborating with development teams to handle complex problems, maintaining technical documentation, and ensuring smooth software operation. The job also involves communicating solutions clearly to users, performing root cause analysis, and staying current with software updates and technologies.

More detailed duties often include:

  • Troubleshooting and resolving user-reported software problems

  • Providing technical support via various communication channels

  • Collaborating with developers for bug fixes and escalations

  • Creating and maintaining documentation of solutions and known issues

  • Monitoring software performance and application alerts

  • Assisting in software installations, configurations, and upgrades

  • Recommending improvements to optimize software functionality

Job Type: Full-time

Pay: Php24,000.00 per month

Work Location: In person



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