Software Support
4 days ago
Providing technical assistance and troubleshooting support to customers or internal users for software applications. Key responsibilities are diagnosing and resolving software issues, collaborating with development teams to handle complex problems, maintaining technical documentation, and ensuring smooth software operation. The job also involves communicating solutions clearly to users, performing root cause analysis, and staying current with software updates and technologies.
More detailed duties often include:
Troubleshooting and resolving user-reported software problems
Providing technical support via various communication channels
Collaborating with developers for bug fixes and escalations
Creating and maintaining documentation of solutions and known issues
Monitoring software performance and application alerts
Assisting in software installations, configurations, and upgrades
Recommending improvements to optimize software functionality
Job Type: Full-time
Pay: Php24,000.00 per month
Work Location: In person
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