Senior Customer Experience Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱6,000,000

Are you looking for a career opportunity that empowers you to drive success? We have an exciting role for a Customer Support Manager where you will be part of a professional community shaping futures and powering businesses globally.

About the Job

This is a unique chance to join a dynamic team and make a difference on a global scale. As a Customer Support Manager, your primary responsibility will be to develop a high-performing support team. You will create an inclusive, collaborative, and productive team culture by training and developing team members and expanding their potential through active coaching and skill development.

  • Create a seamless experience with other teams to facilitate the conversion of trialists, product onboarding, management of accounts, and churn mitigation.
  • Ensure excellence in our support provided across phone/email/chat/zoom, with empathy and clarity in all customer interactions.
Key Responsibilities
  1. Developing a high-performing support team by creating an inclusive, collaborative, and productive team culture.
  2. Continuously grow the team with uniquely skilled, high-caliber people.
  3. Training and developing team members and expanding their potential through active coaching and skill development.
  4. Setting stretching but achievable goals, managing performance, celebrating successes and motivating improvement where there is underperformance.
Benefits

We offer a range of benefits that will enhance your career and personal growth. These include:

  • Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
  • Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces: Conducive for productivity and creativity.
  • State-of-the-Art Security: Ensuring your safety and peace of mind.
  • Game Rooms: Take a break and unwind with our recreational facilities.
  • Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
  • Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
Requirements

To succeed in this role, you must have excellent communication and interpersonal skills. You should be able to effectively communicate with various stakeholders, including customers, colleagues, and management. Additionally, you must be highly organized and able to prioritize tasks efficiently.

You will also need to possess strong problem-solving skills, enabling you to resolve complex issues independently. A proactive approach to problem-solving is essential, as well as the ability to think critically and creatively. Strong analytical skills are necessary for this role, allowing you to analyze data and make informed decisions.

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