Principal Customer Experience Specialist

20 hours ago

Caloocan City, National Capital Region, Philippines beBeeSpecialist Full time ₱1,500,000 - ₱2,500,000
Quality Assurance Specialist

The role of Quality Assurance is to ensure that customer interactions are of high quality. This involves evaluating performance, technical accuracy, and adherence to policies.

Key Responsibilities:
  • Evaluate customer interactions based on KPIs such as communication, approach, resolution, and opportunities for improvement.
  • Provide feedback to team leaders and managers in a timely and constructive manner.
  • Develop and manage scorecards to track teammate performance and provide insights for growth.
  • Implement and maintain dashboards to visualize performance trends and suggest areas for development.
  • Participate in regular meetings with clients to discuss performance scores, trends, and suggestions.
Requirements:
  • Minimum 3 years of experience as a Quality Assurance Specialist.
  • Excellent communication, time management, and multi-tasking skills.
  • Proficiency in Excel and Google Suite applications.
  • Trustworthiness and ability to maintain confidentiality.
  • Strong listening, verbal, written, and interpersonal communication skills.
  • Attention to detail and good judgment.
  • Ability to work effectively in fast-paced environments.
Home Office Setup:
  • A stable internet connection with minimum 50 Mbps postpaid speed.
  • A computer with minimum 16GB RAM and Intel i5 core processor equivalent.
  • Noise-cancelling headset.
  • Backup internet connection and power outage backup.
  • Dual monitor.

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

Work Environment:

As a remote worker, you will be required to create a dedicated workspace that meets our requirements, ensuring a productive and distraction-free environment.

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