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Key Responsibilities for a Front-Line Aviation Professional
2 weeks ago
**Job Description**
">Customer Service Agent attends to passenger needs and requirements based on company policies and procedures within the assigned area.
">The role is responsible for performing tasks based on the training provided. This includes attending pre-flight briefings, observing on-time opening and closing of counters/gates, maintaining cleanliness and orderliness of counters/gates, attending guests' inquiries, handling flight disruption-related issues, generating ancillary reports, preparing documents, and endorsing special handling guests.
">Additionally, the Customer Service Agent will be responsible for preparing sales reports, handling cash collections/sales, ensuring availability of check-in paraphernalia, reviewing pre-flight documents, performing basic check-in functions, verifying guests' flight details, checking hand carry bags for size and weight restrictions, and relaying intercepted baggage to the designated ramp for monitoring purposes.
