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Retail Application Performance Engineer

7 days ago

Taguig, National Capital Region, Philippines ABSI Full time

**Job Summary:**

We are looking for a highly skilled Retail Application Performance Engineer to join our team at ABSI. In this role, you will be responsible for ensuring the optimal performance of our Oracle Retail applications.

Key Responsibilities:

  • Monitor and optimize system performance to ensure the stability and availability of Oracle Retail applications.
  • Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications.
  • Perform root cause analysis to identify recurring issues and implement permanent solutions.
  • Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
  • Assist in the deployment of application updates, patches, and configuration changes.
  • Support testing efforts for patches, updates, and enhancements in non-production environments.
  • Maintain detailed documentation on issue resolution processes, configurations, and system changes.
  • Participate in on-call rotations to ensure 24/7 application availability.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
  • Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
  • Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
  • Hands-on experience with Unix/Linux operating systems and shell scripting.
  • Familiarity with Oracle WebLogic and middleware technologies.
  • Experience with Oracle Retail patching, upgrades, and environment management.
  • Solid understanding of IT service management frameworks, such as ITIL.
  • Experience with monitoring tools and application performance management (APM) tools.
  • Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
  • Strong communication skills to work with business users and cross-functional teams.
  • Ability to work independently and as part of a team, with a strong customer service mindset.