IT Support Specialist

6 days ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $75,000

Job seekers with a passion for IT support are encouraged to apply for this exceptional opportunity. We are looking for skilled professionals who can provide top-notch technical assistance to our clients via phone, email, and chat.

Key Responsibilities:
  • Provide prompt and professional technical support to clients via various communication channels.
  • Manage incidents and requests within our ticketing system, ensuring timely resolution and follow-up.
  • Collaborate with end users to resolve username and password problems, as well as perform daily ticket follow-ups within the respective ticketing system.
  • Offer uninstall/reinstall of approved software applications to devices and provide multifactor authentication, single sign-on, and VPN support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Our ideal candidate has 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment. They should possess strong problem-solving skills, excellent communication abilities, and proficiency in using ServiceNow, remote access tools, and troubleshooting windows hardware and software break/fix issues.

Requirements:
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • Proficiency in using the ServiceNow ticketing system, remote access tools, and troubleshooting windows hardware and software break/fix issues

We strive to create a diverse and inclusive workplace where employees feel valued and empowered to grow. Our commitment to diversity and inclusion is reflected in our policies and practices, which prohibit discrimination and harassment of any kind.

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