Business Support Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Summary

This role focuses on delivering top-notch support to entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia.

The ideal candidate will be a frontline voice for clients, providing fast, empathetic, and solutions-driven support across languages and time zones.

This is a fully remote position where you'll leverage digital tools to ensure seamless service delivery.

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service delivery
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements
  • Great Communication Skills: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection
Benefits

We offer a range of benefits that cater to your personal growth, including flexibility (remote work, flexible hours), financial rewards, and ongoing AI initiatives.

We are a certified B Corp and have committed to sustainable practices and reforestation efforts.

About Us

We are a regulated entity and require background checks as part of our hiring process.

We have a team of over 500 staff with an intact startup mindset. We are backed by world-class investors and on track to achieve cash flow positivity and become a tech-enabled unicorn based out of Singapore.

Our Mission

Our mission centers on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance in Australia.

Our key performance indicators include 95% calls answered, 95% adherence to SLAs for mean time to respond and resolution for all tickets, and no more than 10% backlog of pending tickets at any time.

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