Support Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeBusiness Full time ₱3,000 - ₱4,500
Job Title: Business Process Support Specialist

As a key member of our support team, you will play a pivotal role in ensuring seamless onboarding and resolution of customer inquiries for entrepreneurs and small businesses navigating business incorporation, accounting, and compliance in Australia.

  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through our digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Required Skills and Qualifications
  • Great Communication: Outstanding English language skills (written and spoken).
  • Tech Savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote Work Readiness: Self-motivated with a quiet workspace and stable internet connection.
Benefits
  • Flexibility: You'll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
  • Personal Growth: You'll get a lot of responsibility and autonomy - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run.

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