Technical Salesforce Specialist
2 weeks ago
About NCC Group:
We are a leading provider of managed services for information risk management, specialising in penetration testing, application security, vulnerability assessment, compliance and consultancy.
We have offices in North America, Canada, Europe and Asia-Pacific, employing over 2,200 staff who deliver a trusted advisory service to 15,000 customers.
About this Role:
- Working closely with Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer, you will be heavily involved in our projects and would be responsible for Salesforce configuration.
- Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products.
- Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
- Design custom objects, custom fields, record type-based page layouts, custom tabs.
- Knowledge on custom settings, custom metadata types and custom labels.
- Create custom reports and dashboards.
Your Key Responsibilities:
- Provide second line support for Salesforce, acting as an escalation route for our business support team.
- Work with operational teams around the world as required.
- Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications.
- Set up validation rules, approval processes, and workflows.
- Perform manual and/or automated data entry/data clean-up as required.
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