Senior Salesforce Technical Lead

2 weeks ago

Manila, National Capital Region, Philippines NCC Group Full time

Role: Salesforce Technical Consultant

About NCC Group:

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now offices in North America, Canada, Europe, and Asia-Pacific.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

About this Role:

  • We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.
  • The successful candidate will be heavily involved in our projects and would be responsible for Salesforce configuration.
  • You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.
  • Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements.

Key Responsibilities:

  • Ownership towards the architecture of Salesforce.
  • Assist with the configuration and customisation in different Salesforce offerings including Sales Cloud, D&B, Pardot, DocuSign, CPQ and other SFDC products.
  • Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
  • Design custom objects, custom fields, record type-based page layouts, custom tabs.
  • Knowledge on custom settings, custom metadata types and custom labels.
  • Create custom reports and dashboards.
  • Set up validation rules, approval processes, and workflows.
  • Perform manual and/or automated data entry/data clean-up as required.
  • Work on documentation and preparing training materials.
  • Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
  • Delivery of technical reviews and demos to IT Support teams, ensuring changes to Salesforce have no adverse impacts to other applications.
  • Provide second line support for Salesforce, acting as an escalation route for our business support team.
  • Work with operational teams around the world as required.

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