Lead Team Member

2 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱4,500,000 - ₱6,000,000

Are you a results-driven leader seeking a new challenge?

We're looking for a highly skilled Team Leader to join our team and help drive success.

About the Role:

  • As Team Leader, you will be the primary point of contact for all team members regarding questions about processes or products.
  • You will work closely with Training associates to get new hires up to speed and ensure they have the skills and knowledge needed to succeed.
  • Key responsibilities include reviewing calls and tickets to ensure Service Level Agreements (SLAs) are met, providing nightly updates or end-of-day reports, and handling calls and tickets as needed while maintaining excellent service standards.

Main Responsibilities:

  • Provide leadership and guidance to team members
  • Ensure timely resolution of customer inquiries and issues
  • Collaborate with Training associates to develop and implement training programs

Requirements:

  • Strong communication and interpersonal skills
  • A strong background in performance management concepts
  • Ability to work under pressure and meet deadlines
  • Excellent coaching knowledge and skills
  • Flexibility and adaptability

Benefits:

This is an exciting opportunity for a motivated and experienced Team Leader to join our dynamic team. As a valued member of our organization, you can expect:

  • A competitive salary and benefits package
  • The opportunity to work with a talented and dedicated team
  • Ongoing training and development opportunities

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