Technical Support Professional

1 day ago

Baguio City, Cordillera, Philippines beBeeRepresentative Full time ₱500,000 - ₱1,000,000
Technical Support Representative Job Description

We are seeking a highly skilled and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center.

Job Responsibilities:
  • Respond to technical support calls, emails, or chats from customers and troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Requirements:
  • Must be 18 years and older
  • High school Diploma/GED
  • 1–2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish
  • Ability to explain technical concepts in simple terms.
  • Diploma or degree in IT, Computer Science would be a plus
Benefits:
  • HMO, Medical and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About Us:

We offer a competitive compensation package with opportunities for growth and advancement. Our company values diversity and inclusion, and we strive to create a positive work environment that promotes teamwork and collaboration.

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