
Healthcare Provider Liaison
1 day ago
You will play a crucial role in expanding our presence in the healthcare industry, guiding and supporting providers to ensure improved patient outcomes.
Key Responsibilities- Care Coordination (80%)
- Act as the first point of contact, ensuring professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while ensuring confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach and present our value proposition to acquire provider partnerships.
- Handle high outbound call volume efficiently.
- Maintain accurate outreach records in HubSpot CRM.
- Track and report KPIs (calls, emails, meetings, conversion rates).
- Share insights on prospect feedback and market trends to improve strategies.
- Complete our product & industry training.
- Gain proficiency in HubSpot CRM & outreach tools.
- Develop a target account list and begin initial outreach.
- Shadow sales calls to understand prospect pain points.
- Conduct mock prospecting sessions for script refinement.
- Proven experience in Care Coordination, especially in physical healthcare.
- 1+ years of outbound sales experience (healthcare preferred).
- Strong cold-calling & email outreach skills.
- Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, metrics-driven environment.
- Background in medical imaging, healthcare sales, or radiology solutions.
- Background in care coordination.
- Experience working with hospital decision-makers.
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