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Technical Support Specialist for Secure Transactions

2 weeks ago

Manila, National Capital Region, Philippines IDEMIA Secure Transactions Full time
Job Overview

IDEMIA Secure Transactions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and ensuring the smooth operation of our systems.

Key Responsibilities
  • Solve complex technical issues and document solutions to improve future support efforts
  • Install, configure, test, and maintain operating systems, application software, and system management tools
  • Manage communication with internal customers from request to resolution in partnership with other departments
  • Assist external providers or vendors during certain IT activities while ensuring compliance with company standards
  • Manage IT assets (computer and network equipment, servers, and licenses)
  • Coordinate access to IT tools while ensuring security standards are met
  • Support server infrastructure, virtualization, communications, and security to guarantee availability
  • Monitor all installed systems and VMware infrastructure
  • Manage desktop devices and printers
  • Ensure the highest levels of systems and infrastructure availability
Required Skills and Qualifications

To succeed in this role, you will need:

  • Professional education or equivalent work experience
  • Minimum 2-5 years of relevant experience(s)
  • Strong problem-solving skills and ability to think critically
  • Excellent time management and teamwork skills
  • Customer service and communication skills
  • Familiarity with hardware lifecycle, software lifecycle, Windows, virtualization, build & test tools, network, and firewall knowledge
About IDEMIA Secure Transactions

We are a global leader in identity technologies, dedicated to creating a safer world through innovative solutions. Our diverse teams collaborate across five continents, speaking over 100 languages. We value diversity and welcome individuals from all walks of life.

As a member of our team, you will have opportunities to grow professionally and contribute to shaping the future of secure transactions. Join us in our mission to make a difference