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Transformation Manager

2 weeks ago


Manila, National Capital Region, Philippines Genpact Services LLC Full time

At Genpact Services LLC, we are a global professional services and solutions firm delivering outcomes that shape the future.

About the Role

This is an exciting opportunity to join our team as a Senior Transitions Manager.

In this role, you will be responsible for dealing with various stakeholders, including Practice SME's, Operations' Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams.

The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long-term success.

Main Responsibilities
  1. Develop an understanding of the E2E solution and value being proposed, and contribute to the creation of the E2E Transition strategy/solution by consolidating relevant inputs from cross-functional teams and validating assumptions for the proposed digital compendium.
  2. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients' stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices.
  3. Understand G's Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas.
  4. Tap into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solutions in accordance with client's expectations.
  5. Own expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period.
  6. Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and be responsible for SLA adherence during the transition lifecycle (90 days post go-live).
  7. Foresee, assess, communicate, and mitigate project & process risks to impacted parties.