Performance Leadership Role
7 days ago
Fpsinc is a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We are committed to putting culture and employees first because we believe that happy, fulfilled teams deliver breakthrough results. Our comprehensive suite of benefits includes a competitive compensation program, medical, dental and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect.
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement.
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate.
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal.
Our Mission: To create conditions within which people can thrive
The Team Manager will handle a team of agents and will be responsible for analyzing, strategizing, implementing action items, and motivating his/her team to drive performance. He/She will also handle client escalations, root cause analysis, driving new initiatives, and facilitate monthly/weekly business reviews. He/She will collaborate with other internal or external support teams critical to delivering results.
Job Responsibilities- Analyze and strategize to drive team performance.
- Manage outliers, coach agents, and monitor calls.
- Implement action items and motivate team members.
- Handle client escalations and root cause analysis.
- Facilitate monthly/weekly business reviews.
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