Operations Leadership Position

4 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

We are looking for a highly skilled and experienced professional to fill the role of Operations Leadership Position.

The ideal candidate will have at least 2 years of experience in the same job functions, possessing excellent communication skills: listening, verbal and written. Proficient in MS Office, with strong Powerpoint and Excel skills.

The Operations Leadership Position involves providing work direction of all Team Leads on enhancing organization performance and career progression, managing the day-to-day operations of the accounts of the company, and managing the staffing level to ensure that staffing needs meet business requirements.

Key responsibilities include managing and coordinating workflow to achieve established business targets and objectives, developing action plans, key projects and initiatives to bridge gaps, ensuring that all performance and service standards are met in the areas of quality, processing time and productivity.

The Operations Leadership Position also requires attending regular meetings with management to improve productivity, product knowledge, and customer satisfaction, delivering complex client engagements that help identify, design, and implement creative business solutions for the company, submitting weekly and monthly reports to the client and operations manager.

To succeed in this role, the ideal candidate must possess demonstrated ability to implement and develop strategies, build action plans and set goals, possesses excellent reporting skills, previous leadership/supervisory experience in a BPO environment/freight forwarding company, proven innovative problem-solving abilities and decision making skills required, in addition to prioritization and planning skills.

The successful candidate will exhibit good understanding of statistical reports, workforce management and staffing, willing and able to work on a shifting schedule and holiday.

This is a fantastic opportunity to join a talented team and contribute to the success of Offshore Business Processing.



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