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Store Leadership Role

2 weeks ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

We are seeking an exceptional Team Management professional to join our team as a Shift Operations Manager. As a vital member of our leadership team, you will be responsible for driving sales and profit growth while ensuring seamless store operations.

Primary Responsibilities:
  • Customer Satisfaction: Foster a positive customer experience by addressing concerns and resolving issues promptly.
  • Employee Support: Provide guidance and support to crew members, empowering them to deliver excellent service.
  • Operational Excellence: Oversee daily store operations, ensuring compliance with company standards and protocols.
  • Performance Monitoring: Regularly assess crew performance, identifying areas for improvement and implementing corrective actions.
  • Safety and Compliance: Maintain a safe working environment, adhering to health and safety regulations and company policies.

A successful Shift Operations Manager should possess a degree in Hotel and Restaurant Management or a related field, with 2-3 years of supervisory experience in the food service industry.