Representative for Customer Engagement

15 hours ago

San Fernando, Central Luzon, Philippines beBeeCommunication Full time ₱103,800 - ₱166,500
Customer Service Role

We are seeking a skilled and enthusiastic individual to fill a customer service position. This role will involve handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services.

This is an excellent opportunity to contribute to high-impact projects with iconic brands. Strong English proficiency is required for this role.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to relevant team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Multitasking and self-management skills
  • Excellent interpersonal skills

Compensation and Benefits

Our compensation and benefits packages are designed to be competitive and grow with employees over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward team members.

  • Health insurance coverage plus dependent
  • Dental insurance
  • Allowances for meals, clothing, laundry, and other expenses
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

Equal Opportunity Employer

We embrace diversity and believe it's a benefit to employees, customers, and the community. All employment aspects are based on merit and qualifications. We provide a work environment free from discrimination and treat employees with dignity and respect.

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