Compliance & Monitoring Analyst

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCompliance Full time $60,000 - $80,000

Role Overview:

We are seeking a highly skilled Compliance & Monitoring Specialist to join our team.

This individual will play a critical role in ensuring our customers can use their accounts to their full extent and help keep our platform free of bad actors, while also meeting compliance regulations at all times.

  • Key Responsibilities:
  • Monitor and approve live message content for customers, looking for possible fraud, spam and phishing content
  • Detect and report fraudulent activity and take appropriate actions to block accounts
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand in hand with the support teams to ensure our customers are sending compliant messaging

Requirements:

  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, you can manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to make a real impact in the field of compliance and monitoring

How to Apply:

If you are a motivated and detail-oriented individual with a passion for compliance and monitoring, we encourage you to apply for this exciting opportunity.

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