Cloud Services Delivery Manager

1 week ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

Serve as a key point of contact for defined customer groups, managing communications, support and service delivery for cloud-based travel and expense management solutions. Your role is to act as a primary contact for assigned customers, collaborating with internal teams to ensure seamless communication and problem resolution.

Your Key Responsibilities
  • Manage customer communications, including support tickets, configuration changes and service performance discussions.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Ensure clear, consistent communication and accountability for the overall customer experience.
  • Facilitate data gathering for onboarding new customers or partner projects.
  • Define expectations and scope of work with customers.
  • Act as ongoing point of contact for assigned portfolio of customers in relation to post-implementation services.
  • Manage escalation processes, including coordination and documentation of customer escalations.
  • Triage client queries and service requests to appropriate teams.
  • Manage project transition processes between services and support teams.
  • Assist with onboarding activities for new team members, including training and knowledge transfer.
About You

The ideal candidate will possess:

  • Bachelor's degree in any field or equivalent work experience.
  • Demonstrated proficiency in written and verbal communications.
  • Ability to pass background checks.
  • Previous experience in customer-facing roles is preferred.
  • 0–3 years of working experience.
  • Self-directed work style and ability to adapt to changing priorities.
  • Task-oriented approach with excellent organizational skills.
  • Customer management skills and strong analytical abilities.
Benefits Package
  • Competitive salary package.
  • Comprehensive health and wellness benefits.
  • Paid time off and holidays.
  • Employee assistance programs.
  • Retirement savings plans.
  • Access to employee discounts and perks.
Career Growth Opportunities
  • Clear pathways for advancement within our organization.
  • Opportunities to move into senior consulting, project management or customer success roles.

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