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KMC Solutions IT Team Lead

1 week ago

Manila, National Capital Region, Philippines KMC Solutions Full time

We are looking for a highly skilled OSS Lead to join our KMC Solutions team as a Technical Support Manager.

About the Role

The OSS Lead 1 will be responsible for providing technical support to end-users and ensuring that all IT related issues are resolved efficiently.

Key Responsibilities:
  1. Providing technical assistance to all end-users
  2. Ensuring that all IT related issues are resolved efficiently
  3. May be called on to oversee junior members of the OSS team
  4. Conducting hardware and software maintenance and support

The ideal candidate will have excellent customer interface skills, good interpersonal communication skills, and a strong understanding of customer satisfaction principles and practices.