Operations Team Lead
3 weeks ago
Job Title: Assistant Manager Operations
About the Role:
Gratitude Philippines is seeking a highly skilled and experienced Assistant Manager Operations to join our team. The successful candidate will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and managing multiple projects driven by customers and the organization.
Key Responsibilities:
- Manage a team of travel counselors
- Implement customer engagement and strategic relationship management with key skills on communication effectiveness
- Manage multiple projects driven by customers and Organization
- Collaborate with Internal and External cross functional/ teams
- Responsible for problem solving, designing solutions for ambiguous situations
Requirements:
- 2 years in the travel industry in the same position
- Has a basic understanding of travel industry terms
- Knowledge of MS Office Applications
- Must have background in Global Distribution System (Sabre, Apollo, Amadeus, etc)
- E2E Travel Process knowledge
- Self-starter with the ability to multitask
- Willing to work in a 24 x 7 atmosphere
- Excellent communication skills, written and oral
- Result focus and self-driven
- High on flexibility
- Good in Multi-tasking and Time Management
- At least 2 years in College (preferred but not required)
What We Offer:
Gratitude Philippines offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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