Operations Team Lead

3 weeks ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Description

Job Title: Assistant Manager Operations

About the Role:

Gratitude Philippines is seeking a highly skilled and experienced Assistant Manager Operations to join our team. The successful candidate will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and managing multiple projects driven by customers and the organization.

Key Responsibilities:

  • Manage a team of travel counselors
  • Implement customer engagement and strategic relationship management with key skills on communication effectiveness
  • Manage multiple projects driven by customers and Organization
  • Collaborate with Internal and External cross functional/ teams
  • Responsible for problem solving, designing solutions for ambiguous situations

Requirements:

  • 2 years in the travel industry in the same position
  • Has a basic understanding of travel industry terms
  • Knowledge of MS Office Applications
  • Must have background in Global Distribution System (Sabre, Apollo, Amadeus, etc)
  • E2E Travel Process knowledge
  • Self-starter with the ability to multitask
  • Willing to work in a 24 x 7 atmosphere
  • Excellent communication skills, written and oral
  • Result focus and self-driven
  • High on flexibility
  • Good in Multi-tasking and Time Management
  • At least 2 years in College (preferred but not required)

What We Offer:

Gratitude Philippines offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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