Home-Based Call Center Agent

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Remote Customer Service Representative Job

We are seeking motivated and customer-focused Remote Customer Service Representatives to join our team in delivering exceptional service to a diverse portfolio of clients.

This is an excellent opportunity to contribute to high-impact projects with leading brands. If you are a problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Key Responsibilities:

  • Respond to incoming calls and resolve customer inquiries professionally and efficiently.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions accurately and process claims effectively.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

What We Offer:

  • Competitive compensation package.
  • Flexible work schedule.
  • Opportunity to grow and develop your career.

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