Remote Work-from-Home Customer Support Role

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱172,762 - ₱324,130
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet diverse client needs.

We seek an enthusiastic Customer Service Representative to support various customer service initiatives for well-known clients. In this role, you'll assist customers with inquiries and provide excellent service.

This position offers the opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required. Previous call center experience is necessary.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Culture

At MCI, compensation and benefits are designed to be competitive and to grow with our team members. We offer various benefits and incentives to support and reward our employees. Our company emphasizes a diverse and inclusive workplace, providing reasonable accommodations as required by law.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. MCI reserves the right to revise this description at any time.

Additional Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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