Call Center Representative Opportunity
2 days ago
A Call Center Representative Role
This is a bilingual call center representative opportunity to work in an international environment providing customer support and sales service.
Job Description:This job involves handling inbound and outbound calls, emails, and chat requests from customers. The primary responsibilities include communicating effectively with customers in both English and Spanish, addressing their queries, and resolving issues in a timely manner.
The candidate will be required to possess excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks efficiently.
Key Responsibilities:- Handle all types of customer inquiries and resolve issues promptly and professionally.
- Communicate clearly and concisely with customers in English and Spanish.
- Meet or exceed monthly performance targets and standards for quality, productivity, and customer satisfaction.
- Bilingual fluency in English and Spanish is essential.
- High school diploma or equivalent required.
- Excellent listening and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Strong attention to detail and organizational skills.
- Prior experience in a customer-facing role is preferred.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including health insurance and retirement savings plan.
- Employee shuttle services.
- Company-sponsored training programs.
This role operates in a professional office environment with minimal travel requirements. The ideal candidate should be able to sit for extended periods while working on a computer and phone headset.
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