Open-Source Customer Advocate

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Job Description

The role of a Customer Success Manager is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap.

This involves working closely with customers to understand their needs and preferences, identifying opportunities for growth and improvement, and developing strategies to achieve business goals. The CSM must also be able to communicate effectively with various stakeholders, including sales teams, product managers, and engineering teams.

In this role, you will have the opportunity to work with a diverse range of customers, from small startups to large enterprises, and help them navigate the complex world of open-source software.

You will be responsible for:

  • Developing and maintaining strong relationships with customers
  • Identifying opportunities for growth and improvement
  • Developing strategies to achieve business goals
  • Communicating effectively with various stakeholders
Required Skills and Qualifications

To be successful in this role, you will need to possess a combination of technical, business, and interpersonal skills. Key qualifications include:

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu in particular
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
Benefits

We offer a comprehensive benefits package that includes:

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
About Us

We are a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

We have been a remote-first company since its inception in 2004. Work at our company is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. We provide a unique window into the world of 21st-century digital business.

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