Consumer Account Recovery Manager

4 days ago


Pasig, National Capital Region, Philippines Creditable Lending Corporation Full time

About the Role

We are seeking an experienced Consumer Account Recovery Manager to lead our Collections Team.

The ideal candidate will have a proven track record in managing high-performing teams and driving results through effective coaching and mentoring.

Responsibilities:

  • Develop and implement strategies to improve collections performance, focusing on key metrics such as RPC, Contact Rate, and PTP Conversion Rate.
  • Collaborate with the Collections Manager to analyze data and identify areas for improvement.
  • Manage the allocation of accounts to agents, ensuring optimal workflow and productivity.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Stay up-to-date with industry best practices and emerging trends in collections management.

This role presents a unique opportunity to grow professionally and contribute to the success of Creditable Lending Corporation's Collections Team.



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