Advanced IT Support Specialist for Accounting Solutions
11 hours ago
Job Summary: We are seeking a skilled IT Support Specialist to join our team at HR Network Inc. As an Advanced IT Support Specialist, you will be responsible for providing exceptional technical support to our customers in the accounting industry.
Key Responsibilities:
- Provide professional and timely support to customers via phone, email, and ticketing system
- Troubleshoot and resolve complex technical issues related to accounting software and systems
- Collaborate with internal teams to identify and resolve recurring issues
- Analyze customer feedback to improve support processes and procedures
- Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs)
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or help desk environment
- Strong knowledge of accounting software and systems, including Pentana Solutions
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
What We Offer:
- Competitive salary: $60,000 - $80,000 per year
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Working Conditions:
- Full-time position with regular working hours
- Flexibility to work occasional overtime or on weekends as needed
- Must be willing to rotate shifts and adapt to changing business needs
Additional Requirements:
- Intermediate to advanced SQL knowledge
- Automotive qualifications or experience highly desirable
- Results-driven and able to work under pressure
Language: English (en)
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