Remote Cloud Support Specialist

1 week ago

Antipolo City, Calabarzon, Philippines beBeeSenior Full time ₱100,000 - ₱120,000
About the Role

We are seeking a highly skilled Senior Support Engineer to join our team. This role will be responsible for providing top-notch technical support and troubleshooting services to our clients.

The ideal candidate will have several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of Active Directory, Azure Active Directory Premium, Windows Server Admin, Exchange server admin, M365–Exchange online, Teams, Microsoft Endpoint Manager and Azure IaaS.

Key Responsibilities:

  • Ensure SLAs and KPIs are achieved by taking ownership and responsibility for cases that come into the SMC in a 24x7 support environment
  • Monitor queues for incoming alerts and incidents
  • Work in collaboration with other members of the team to ensure speedy resolution of client issues
  • Take ownership of cases escalated to Microsoft, managing comms between customer and vendor. Setting up troubleshooting calls. Taking detailed case notes and accurately logging time into the system.
  • Participate in the various roles needed during client facing escalations and in post incident reviews / lessons learnt activities.
  • Provide reactive and proactive patching services including risk assessment, scheduling and customer change management procedures
  • Work closely with the Technical Escalation and Service Delivery teams with respect root cause analysis, escalations and reports
  • Manage escalations to (and work with) vendors
  • Participate in a regular audit process, to ensure that all of the client's organizational compliance requirements and standards are adhered to and governance is in place for continuous improvement.
  • Mentoring and knowledge sharing within the team

Mandatory Experience:

  • Several years of experience in IT industry with respect to infrastructure and application support background, including knowledge of Active Directory, Azure Active Directory Premium, Windows Server Admin, Exchange server admin, M365–Exchange online, Teams, Microsoft Endpoint Manager and Azure IaaS

Experience Of The Following Would Be Advantageous:

  • Microsoft Defender for Endpoint, Microsoft Information Protection, SharePoint Online, Azure Virtual Desktop, SCCM, Mimecast, Netskope, VMWare, SolarWinds: N-Able

Benefits:

  • Base salary starts at Php 100K
  • 25 days paid leave
  • Flexible work setup
  • HMO & other government benefits

This is a fantastic opportunity for someone who is looking to take their career to the next level. If you are a motivated and experienced individual who is passionate about delivering exceptional results, we would love to hear from you.

About You

We are looking for someone who has:

  • Excellent problem-solving skills and attention to detail
  • A strong understanding of cloud technologies, primarily Azure and M365
  • Excellent communication and interpersonal skills
  • Able to work collaboratively as part of a team
  • Strong analytical and problem-solving skills
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a driven and ambitious individual who is looking for a new challenge, we would love to hear from you.

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