Bahasa Customer Care Process Associate

1 day ago

Manila, National Capital Region, Philippines beBeeDigitalProblemSolver Full time ₱3,000,000 - ₱4,500,000
Customer Service Representative

Skillfully resolve customer concerns through seamless digital interactions, ensuring unparalleled satisfaction and loyalty.

Key Responsibilities:
  • Deliver exceptional customer support and efficiently address issues while prioritizing a personalized experience.
  • Effectively communicate with customers in both English and Vietnamese, fostering strong relationships.
  • Utilize superior problem-solving skills and technical knowledge to troubleshoot and resolve complex issues.

The ideal candidate will possess outstanding written and oral communication, listening, and comprehension abilities. They should also exhibit remarkable customer service skills, with the capacity to de-escalate frustration and maintain robust relationships.

Requirements:
  • A minimum of 3 years' experience in an international contact center environment.
  • Proficiency in Excel and other MS Office tools, coupled with excellent technical knowledge and troubleshooting skills.
  • Unwavering dedication to customer satisfaction, with the ability to work independently and objectively.

A secure workspace and reliable internet connectivity are essential for remote work. Strong decision-making and adaptability to evolving changes are critical for success in this role.

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