Bahasa Customer Care Process Associate

3 weeks ago

Manila, National Capital Region, Philippines Capgemini Full time
Overview

Join to apply for the Bahasa Customer Care Process Associate role at Capgemini.

Responsibilities
  • Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
Qualifications
  • Strong Communication & Customer Service Skills - English and Vietnamese
  • 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
  • For remote work a secure workspace and effective internet connectivity is necessary.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: IT Services and IT Consulting
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